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Posted: Saturday, August 2nd, 2008 at 6:11 pm. Filed in Community, Support.

Announcing 24-7 Support

by Heather

It’s 10 o’clock on a Saturday. Do you know where your WordPress support team is?

Logged on and answering your questions!

Blogging on WordPress is easy, but sometimes you need a hand. Enter the Happiness Engineers, a team of support staff dedicated to answering your questions and tackling any problems you may have.

Not long ago, our team was online 9 a.m to 4 p.m. PDT to answer your questions and keep your blog running smoothly. That was lame. Soon after, we brought it up to 24-hour support, five days and week, so those across the country and across the globe wouldn’t have to wait for their answers. Better, but still lame.

The time has come for help without delay. We hereby announce 24-7 support on WordPress.com.

We’ll try our best to reply to every request within 24 hours — usually much less. How fast can we really go? Send us a request to find out (but please only if you have a question).

Cheers! And happy blogging.

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248 Comments to “Announcing 24-7 Support”

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  1. gizzy1019
    August 2nd, 2008 at 7:08 pm

    very cool

  2. wowo822
    August 2nd, 2008 at 7:09 pm

    Wow! You guys are awesome!

  3. cpwoton
    August 2nd, 2008 at 7:10 pm

    Cool! Wow, you guys are awesome!

  4. allforblue
    August 2nd, 2008 at 7:23 pm

    Good staff, great team

  5. marcosland
    August 2nd, 2008 at 7:23 pm

    cool, indeed! cheers!

  6. sjk
    August 2nd, 2008 at 7:25 pm

    Thanks for adding this. Hopefully I’ll finally get an official response to my previously unanswered questions. :)

  7. m@q
    August 2nd, 2008 at 7:32 pm

    Thanks a lot!!

  8. belafleck
    August 2nd, 2008 at 7:36 pm

    You’re so beautiful heather :)

  9. Teck
    August 2nd, 2008 at 7:37 pm

    Awesome thank you very much… :)

  10. Vitaliy
    August 2nd, 2008 at 7:43 pm

    Neat.

  11. ClapSo
    August 2nd, 2008 at 7:47 pm

    WOW! This joint is getting to be like a real business…

  12. Christine
    August 2nd, 2008 at 7:47 pm

    Thanks so much. I look forward to your words of wisdom. :)

  13. migli2007
    August 2nd, 2008 at 7:49 pm

    Thanks! you’re a great Team!

  14. catalincrimu
    August 2nd, 2008 at 7:49 pm

    thanks

  15. museditions
    August 2nd, 2008 at 8:06 pm

    Wahoo! This is very much appreciated, given world-wide usership!!!

  16. Paulette
    August 2nd, 2008 at 8:12 pm

    We appreciate it! Thank you!

  17. legoless
    August 2nd, 2008 at 8:14 pm

    Cool.

  18. trollboy
    August 2nd, 2008 at 8:15 pm

    happy engineers! awesome. you should copyright that

  19. Lubi :)
    August 2nd, 2008 at 8:18 pm

    I knew it! Moving to WordPress was the Best decision I’ve made concerning blogging! :) Thank you so much all that you do! God bless! :)

  20. morris108
    August 2nd, 2008 at 8:22 pm

    It’s the thought that counts, thank you.
    Of course one gets a little bit, and then wants more, like asides and other plugins.
    Keep up the good work!
    It’s a flawless operation, touch wood.

  21. jimconnolly
    August 2nd, 2008 at 8:23 pm

    WordPress is excellent.

    This is yet another reason why we WordPress users should not only USE WordPress, but recommend it to everyone!

    THANKS WORDPRESS! :)

    Jim Connolly

  22. Ridgeliner
    August 2nd, 2008 at 8:49 pm

    “Happiness Engineers” LOL !

    Kudo’s on the 24/7 support, but please tell me you didn’t pay consultants to come up with that descriptor…….

  23. The Editor
    August 2nd, 2008 at 8:59 pm

    Now if only comments on the en.blog.wordpress.com blog got approved faster.

  24. Wendy
    August 2nd, 2008 at 9:08 pm

    having experienced this fabulous support very recently I say kudos to you all!

  25. Rob Rockitt
    August 2nd, 2008 at 9:13 pm

    That is awesome! Thanks!

  26. axinia
    August 2nd, 2008 at 9:17 pm

    great job, happy engineers! – and yes, you are fabulous!!
    I LOVE WORDPRESS.

  27. Pingback: WordPress Support Team Goes 24/7 — WPCandy — WordPress Themes, Plugins, Tips, and Tricks
  28. Deb
    August 2nd, 2008 at 9:27 pm

    Awesome! Thanks!

  29. mormonsoprano
    August 2nd, 2008 at 9:28 pm

    Hooray!

  30. Ricardo Homsi
    August 2nd, 2008 at 9:29 pm

    The margin of professionalism that places WordPress.com head-and-shoulders above the rest just keep getting bigger. This is wonderful news. Thanks, guys!

  31. MM0NDX
    August 2nd, 2008 at 9:38 pm

    Very nice news!

  32. Charlene Farber
    August 2nd, 2008 at 9:46 pm

    Dude, Totally awesome!!

  33. papaioannou
    August 2nd, 2008 at 9:51 pm

    bravo

  34. umacitrasari
    August 2nd, 2008 at 10:07 pm

    thanks

  35. vjp
    August 2nd, 2008 at 10:19 pm

    That’s great!

  36. mclearskin
    August 2nd, 2008 at 10:19 pm

    Gold Olympic Medal 2008 for WP !

  37. Guymed
    August 2nd, 2008 at 10:28 pm

    Awesome! Now I don’t have to wait sooo long for support to wright back.

  38. annant
    August 2nd, 2008 at 10:32 pm

    wow, a very good snews tho i never ask for help =.=

  39. Quản trị
    August 2nd, 2008 at 10:41 pm

    WordPress is excellent. Thanks!

  40. Werner Trotter
    August 2nd, 2008 at 10:43 pm

    Great service, thank you.

  41. {[(Limeboy11)]}
    August 2nd, 2008 at 11:11 pm

    AWESOME!

  42. hoh
    August 2nd, 2008 at 11:18 pm

    brilliant!
    incase yr not aware of it – yr pic is very dark – infact i’d call it a silluette!
    IT & blogging jargon is the big issue with me
    people help and i don’t know what they are talking about!
    i’m dim but nice and jolly cleaver in other ways!

  43. Pingback: “Say No to No Comment: How to Answer Negative Blog Posts” « Floating Life
  44. Dont be sad
    August 2nd, 2008 at 11:36 pm

    WordPress continues to impress me with how much it works for its bloggers. Thank you, once again*

  45. vettiliveinnorthcote
    August 2nd, 2008 at 11:43 pm

    sweet! thank you!

  46. gypsy-heart
    August 2nd, 2008 at 11:48 pm

    That’s good news…you continue to evolve!!!

  47. iamthelostgirl
    August 3rd, 2008 at 12:26 am

    Great news, even better customer service :D

  48. aerosol
    August 3rd, 2008 at 12:36 am

    Thanks, people. You always come up with good news.

  49. Penguin100
    August 3rd, 2008 at 12:40 am

    awesome

  50. Jan Shim
    August 3rd, 2008 at 12:45 am

    24 x 7 means folks in different times zones aren’t left out. Perhaps now, you guys can work on the image uploader to allow multiple images concurrently insert into post :)

  51. Nilnews
    August 3rd, 2008 at 1:16 am

    OK 1000 thanks!

    Very nice news for nilnews hehehehhehe!!

  52. that girl again
    August 3rd, 2008 at 1:17 am

    Good, but it’s ever so slightly misleading to imply that everyone on the page you linked to is a ‘happiness engineer’. I make it four.

    It’s also a bit strange that you’re talking about ‘our team’ yet aren’t on that page yourself.

  53. Moon
    August 3rd, 2008 at 1:28 am

    Good news :|

  54. kempton
    August 3rd, 2008 at 1:49 am

    24-7. Love it. Thanks!

  55. Will Rhodes
    August 3rd, 2008 at 1:57 am

    Excellent news!

  56. nicereddy
    August 3rd, 2008 at 2:03 am

    Cool! I wish you did this forever ago because i had a bug on my site, so we were only getting 20-30 hits a day compared to the 100’s we usually got! I had to wait about 4 day’s becuase of my time and i had school and stuff, also I’m guessing about 1-5% of the blogs on wordpress are about club penguin!

  57. bytch
    August 3rd, 2008 at 2:13 am

    Thank you and thank you and thank you very much.

  58. tizona
    August 3rd, 2008 at 2:29 am

    Absolutely fab, Wordy…Oh, Heather belafleck beat me to it…so, I’ll say it another way…Lovely lady you are ;)

  59. leeaase
    August 3rd, 2008 at 2:31 am

    This is wonderful. I love using WordPress.com and heartily recommend it for anyone starting a blog, because you can move to a self-hosted WordPress installation later.

  60. Heather S. Ingemar
    August 3rd, 2008 at 2:58 am

    You guys rock.

  61. Kaveetaa Kaul
    August 3rd, 2008 at 3:20 am

    Wonderful..Happiness Engineers are sure gonna spread lotsa happiness around. No more “gosh ..its the weekend so no support” dilemmas..Guys you simply ROCK!!

  62. kangdim
    August 3rd, 2008 at 3:36 am

    it’s nice..!

  63. cristiantm
    August 3rd, 2008 at 3:44 am

    Very very good!!!

    WordPress support was already good enough… I had answers very quick when I needed… If it will be even better, what can I say? :D

    Thanks for this amazing service!

  64. epj132
    August 3rd, 2008 at 4:07 am

    thanks

  65. Sahil Bhalla
    August 3rd, 2008 at 4:27 am

    This is very good news indeed. Thanks guys!

  66. Pingback: Woah: WordPress.com Goes 24/7 Support :: WPLover
  67. nonah
    August 3rd, 2008 at 4:34 am

    thanks! you guys are awesome!

  68. intlxpatr
    August 3rd, 2008 at 4:55 am

    Woooo Hooooo! That is world class!

  69. barrycade
    August 3rd, 2008 at 5:19 am

    this is very much appreciated. big thanks!

  70. Guineapig119
    August 3rd, 2008 at 5:33 am

    24 Hours! That means I could wake up at 2 am, email you, and (probably) have a responce by morning! :mrgreen:

  71. goodtimepolitics
    August 3rd, 2008 at 5:47 am

    Thanks, always has had good service and can not see how it can be better! Keep up the good work!

  72. hyorinmaru
    August 3rd, 2008 at 5:48 am

    Thank you… :)
    I mean, “all of you” :-D

  73. ®é∂çøwz
    August 3rd, 2008 at 6:46 am

    I am glad to know that the best blogging system has such great user support! Thank you so much!

  74. pennygould
    August 3rd, 2008 at 7:06 am

    Thanks happiness engineers! Nite owls are people too!

  75. wuryan
    August 3rd, 2008 at 7:08 am

    Thanks a lot and a good job

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  77. mixerlady
    August 3rd, 2008 at 7:22 am

    Wow, this is great! Thanks

  78. scrunchyy
    August 3rd, 2008 at 7:23 am

    Thank you!! This is one more reason to stay here!

  79. asupremenewyorkthing
    August 3rd, 2008 at 7:33 am

    24 hour support is great. Heather, I love you.

  80. sharemethat
    August 3rd, 2008 at 7:44 am

    Thank you .

    care u all :-)

  81. travelrat
    August 3rd, 2008 at 7:57 am

    Thanks for a most welcome improvement!

    I’ve only had one issue with WordPress, and that was promptly resolved … but, I did have to wait half a day before the service centre opened. But, at least, I’m in Europe, not Australasia or the Far East :D

  82. dickiebo
    August 3rd, 2008 at 8:32 am

    This, on top of the help that we in the UK get from the Forum, is excellent stuff. A lesson in Customer Relations that the major companies could do well to follow. Well done – and Thanks.
    Dickiebo.

  83. Rahul
    August 3rd, 2008 at 8:33 am

    Wow!
    You guys are truly Amazing!

    Keep up the Good (hard) Work :) )

  84. JerseyGirl
    August 3rd, 2008 at 8:52 am

    Thanks! I really like the changes, WP is making!

  85. nellyspencer
    August 3rd, 2008 at 9:44 am

    What a great service! Thanks guys! It is reassuring, especially for new bloggers such as myself.

  86. चन्द्रशेखरन नायर
    August 3rd, 2008 at 9:45 am

    WordPress blogging is a blessing for me.

  87. witart
    August 3rd, 2008 at 10:06 am

    Thanks a lot…

  88. Greypowered
    August 3rd, 2008 at 10:36 am

    Thank you very much! I hope I won’t have to bother the Happiness Team too much though!

  89. neuroaster
    August 3rd, 2008 at 10:37 am

    Cyberhallelujah :D Yay :D

  90. Shae
    August 3rd, 2008 at 11:04 am

    The best FREE service ever!! :3

  91. Narayanan Aier
    August 3rd, 2008 at 11:33 am

    Niceeee! You guys just keep getting better and better!…

  92. Spot Light
    August 3rd, 2008 at 11:48 am

    Nice
    Thanks

  93. TECH IDEA
    August 3rd, 2008 at 11:51 am

    teams are great. thanks so much.

  94. orangorang
    August 3rd, 2008 at 12:02 pm

    Thank You. It’s such a pleasure to blog with all of you. Cheers!

  95. Pothi
    August 3rd, 2008 at 12:03 pm

    Great to hear that.

    Thanks.

  96. admin
    August 3rd, 2008 at 12:04 pm

    You’re the Best!!

  97. christianvn
    August 3rd, 2008 at 12:08 pm

    Thanks, a very great news for my fist steps in WordPress, Courage !

  98. yorgyb
    August 3rd, 2008 at 12:13 pm

    This is why i love wordpress, their service are tip top…

  99. grouchow
    August 3rd, 2008 at 12:50 pm

    Very nice, thank you! :)

  100. Sanjana Hattotuwa
    August 3rd, 2008 at 12:53 pm

    Sweet!

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