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Announcing 24-7 Support

It’s 10 o’clock on a Saturday. Do you know where your WordPress support team is?

Logged on and answering your questions!

Blogging on WordPress is easy, but sometimes you need a hand. Enter the Happiness Engineers, a team of support staff dedicated to answering your questions and tackling any problems you may have.

Not long ago, our team was online 9 a.m to 4 p.m. PDT to answer your questions and keep your blog running smoothly. That was lame. Soon after, we brought it up to 24-hour support, five days and week, so those across the country and across the globe wouldn’t have to wait for their answers. Better, but still lame.

The time has come for help without delay. We hereby announce 24-7 support on WordPress.com.

We’ll try our best to reply to every request within 24 hours — usually much less. How fast can we really go? Send us a request to find out (but please only if you have a question).

Cheers! And happy blogging.

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by Heather R.

Posted: Saturday, August 2nd, 2008 at 6:11 pm. Filed in Community, Support.

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248 Comments

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Newer Comments »
  1. gizzy1019
    Aug 2nd at 7:08 pm

    very cool

  2. wowo822
    Aug 2nd at 7:09 pm

    Wow! You guys are awesome!

  3. cpwoton
    Aug 2nd at 7:10 pm

    Cool! Wow, you guys are awesome!

  4. allforblue
    Aug 2nd at 7:23 pm

    Good staff, great team

  5. marcosland
    Aug 2nd at 7:23 pm

    cool, indeed! cheers!

  6. sjk
    Aug 2nd at 7:25 pm

    Thanks for adding this. Hopefully I’ll finally get an official response to my previously unanswered questions. :)

  7. m@q
    Aug 2nd at 7:32 pm

    Thanks a lot!!

  8. belafleck
    Aug 2nd at 7:36 pm

    You’re so beautiful heather :)

  9. Teck
    Aug 2nd at 7:37 pm

    Awesome thank you very much… :)

  10. Vitaliy
    Aug 2nd at 7:43 pm

    Neat.

  11. ClapSo
    Aug 2nd at 7:47 pm

    WOW! This joint is getting to be like a real business…

  12. Christine
    Aug 2nd at 7:47 pm

    Thanks so much. I look forward to your words of wisdom. :)

  13. migli2007
    Aug 2nd at 7:49 pm

    Thanks! you’re a great Team!

  14. catalincrimu
    Aug 2nd at 7:49 pm

    thanks

  15. museditions
    Aug 2nd at 8:06 pm

    Wahoo! This is very much appreciated, given world-wide usership!!!

  16. Paulette
    Aug 2nd at 8:12 pm

    We appreciate it! Thank you!

  17. legoless
    Aug 2nd at 8:14 pm

    Cool.

  18. trollboy
    Aug 2nd at 8:15 pm

    happy engineers! awesome. you should copyright that

  19. Lubi :)
    Aug 2nd at 8:18 pm

    I knew it! Moving to WordPress was the Best decision I’ve made concerning blogging! :) Thank you so much all that you do! God bless! :)

  20. morris108
    Aug 2nd at 8:22 pm

    It’s the thought that counts, thank you.
    Of course one gets a little bit, and then wants more, like asides and other plugins.
    Keep up the good work!
    It’s a flawless operation, touch wood.

  21. jimconnolly
    Aug 2nd at 8:23 pm

    WordPress is excellent.

    This is yet another reason why we WordPress users should not only USE WordPress, but recommend it to everyone!

    THANKS WORDPRESS! :)

    Jim Connolly

  22. Ridgeliner
    Aug 2nd at 8:49 pm

    “Happiness Engineers” LOL !

    Kudo’s on the 24/7 support, but please tell me you didn’t pay consultants to come up with that descriptor…….

  23. The Editor
    Aug 2nd at 8:59 pm

    Now if only comments on the en.blog.wordpress.com blog got approved faster.

  24. Wendy
    Aug 2nd at 9:08 pm

    having experienced this fabulous support very recently I say kudos to you all!

  25. Rob Rockitt
    Aug 2nd at 9:13 pm

    That is awesome! Thanks!

  26. axinia
    Aug 2nd at 9:17 pm

    great job, happy engineers! – and yes, you are fabulous!!
    I LOVE WORDPRESS.

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  28. Deb
    Aug 2nd at 9:27 pm

    Awesome! Thanks!

  29. mormonsoprano
    Aug 2nd at 9:28 pm

    Hooray!

  30. Ricardo Homsi
    Aug 2nd at 9:29 pm

    The margin of professionalism that places WordPress.com head-and-shoulders above the rest just keep getting bigger. This is wonderful news. Thanks, guys!

  31. MM0NDX
    Aug 2nd at 9:38 pm

    Very nice news!

  32. Charlene Farber
    Aug 2nd at 9:46 pm

    Dude, Totally awesome!!

  33. papaioannou
    Aug 2nd at 9:51 pm

    bravo

  34. umacitrasari
    Aug 2nd at 10:07 pm

    thanks

  35. vjp
    Aug 2nd at 10:19 pm

    That’s great!

  36. mclearskin
    Aug 2nd at 10:19 pm

    Gold Olympic Medal 2008 for WP !

  37. Guymed
    Aug 2nd at 10:28 pm

    Awesome! Now I don’t have to wait sooo long for support to wright back.

  38. annant
    Aug 2nd at 10:32 pm

    wow, a very good snews tho i never ask for help =.=

  39. Quản trị
    Aug 2nd at 10:41 pm

    WordPress is excellent. Thanks!

  40. Werner Trotter
    Aug 2nd at 10:43 pm

    Great service, thank you.

  41. {[(Limeboy11)]}
    Aug 2nd at 11:11 pm

    AWESOME!

  42. hoh
    Aug 2nd at 11:18 pm

    brilliant!
    incase yr not aware of it – yr pic is very dark – infact i’d call it a silluette!
    IT & blogging jargon is the big issue with me
    people help and i don’t know what they are talking about!
    i’m dim but nice and jolly cleaver in other ways!

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  44. Dont be sad
    Aug 2nd at 11:36 pm

    WordPress continues to impress me with how much it works for its bloggers. Thank you, once again*

  45. vettiliveinnorthcote
    Aug 2nd at 11:43 pm

    sweet! thank you!

  46. gypsy-heart
    Aug 2nd at 11:48 pm

    That’s good news…you continue to evolve!!!

  47. iamthelostgirl
    Aug 3rd at 12:26 am

    Great news, even better customer service :D

  48. aerosol
    Aug 3rd at 12:36 am

    Thanks, people. You always come up with good news.

  49. Penguin100
    Aug 3rd at 12:40 am

    awesome

  50. Jan Shim
    Aug 3rd at 12:45 am

    24 x 7 means folks in different times zones aren’t left out. Perhaps now, you guys can work on the image uploader to allow multiple images concurrently insert into post :)

  51. Nilnews
    Aug 3rd at 1:16 am

    OK 1000 thanks!

    Very nice news for nilnews hehehehhehe!!

  52. that girl again
    Aug 3rd at 1:17 am

    Good, but it’s ever so slightly misleading to imply that everyone on the page you linked to is a ‘happiness engineer’. I make it four.

    It’s also a bit strange that you’re talking about ‘our team’ yet aren’t on that page yourself.

  53. Moon
    Aug 3rd at 1:28 am

    Good news :|

  54. kempton
    Aug 3rd at 1:49 am

    24-7. Love it. Thanks!

  55. Will Rhodes
    Aug 3rd at 1:57 am

    Excellent news!

  56. nicereddy
    Aug 3rd at 2:03 am

    Cool! I wish you did this forever ago because i had a bug on my site, so we were only getting 20-30 hits a day compared to the 100′s we usually got! I had to wait about 4 day’s becuase of my time and i had school and stuff, also I’m guessing about 1-5% of the blogs on wordpress are about club penguin!

  57. bytch
    Aug 3rd at 2:13 am

    Thank you and thank you and thank you very much.

  58. tizona
    Aug 3rd at 2:29 am

    Absolutely fab, Wordy…Oh, Heather belafleck beat me to it…so, I’ll say it another way…Lovely lady you are ;)

  59. leeaase
    Aug 3rd at 2:31 am

    This is wonderful. I love using WordPress.com and heartily recommend it for anyone starting a blog, because you can move to a self-hosted WordPress installation later.

  60. Heather S. Ingemar
    Aug 3rd at 2:58 am

    You guys rock.

  61. Kaveetaa Kaul
    Aug 3rd at 3:20 am

    Wonderful..Happiness Engineers are sure gonna spread lotsa happiness around. No more “gosh ..its the weekend so no support” dilemmas..Guys you simply ROCK!!

  62. kangdim
    Aug 3rd at 3:36 am

    it’s nice..!

  63. cristiantm
    Aug 3rd at 3:44 am

    Very very good!!!

    WordPress support was already good enough… I had answers very quick when I needed… If it will be even better, what can I say? :D

    Thanks for this amazing service!

  64. epj132
    Aug 3rd at 4:07 am

    thanks

  65. Sahil Bhalla
    Aug 3rd at 4:27 am

    This is very good news indeed. Thanks guys!

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  67. nonah
    Aug 3rd at 4:34 am

    thanks! you guys are awesome!

  68. intlxpatr
    Aug 3rd at 4:55 am

    Woooo Hooooo! That is world class!

  69. barrycade
    Aug 3rd at 5:19 am

    this is very much appreciated. big thanks!

  70. Guineapig119
    Aug 3rd at 5:33 am

    24 Hours! That means I could wake up at 2 am, email you, and (probably) have a responce by morning! :mrgreen:

  71. goodtimepolitics
    Aug 3rd at 5:47 am

    Thanks, always has had good service and can not see how it can be better! Keep up the good work!

  72. hyorinmaru
    Aug 3rd at 5:48 am

    Thank you… :)
    I mean, “all of you” :-D

  73. ®é∂çøwz
    Aug 3rd at 6:46 am

    I am glad to know that the best blogging system has such great user support! Thank you so much!

  74. pennygould
    Aug 3rd at 7:06 am

    Thanks happiness engineers! Nite owls are people too!

  75. wuryan
    Aug 3rd at 7:08 am

    Thanks a lot and a good job

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  77. mixerlady
    Aug 3rd at 7:22 am

    Wow, this is great! Thanks

  78. scrunchyy
    Aug 3rd at 7:23 am

    Thank you!! This is one more reason to stay here!

  79. asupremenewyorkthing
    Aug 3rd at 7:33 am

    24 hour support is great. Heather, I love you.

  80. sharemethat
    Aug 3rd at 7:44 am

    Thank you .

    care u all :-)

  81. travelrat
    Aug 3rd at 7:57 am

    Thanks for a most welcome improvement!

    I’ve only had one issue with WordPress, and that was promptly resolved … but, I did have to wait half a day before the service centre opened. But, at least, I’m in Europe, not Australasia or the Far East :D

  82. dickiebo
    Aug 3rd at 8:32 am

    This, on top of the help that we in the UK get from the Forum, is excellent stuff. A lesson in Customer Relations that the major companies could do well to follow. Well done – and Thanks.
    Dickiebo.

  83. Rahul
    Aug 3rd at 8:33 am

    Wow!
    You guys are truly Amazing!

    Keep up the Good (hard) Work :) )

  84. JerseyGirl
    Aug 3rd at 8:52 am

    Thanks! I really like the changes, WP is making!

  85. nellyspencer
    Aug 3rd at 9:44 am

    What a great service! Thanks guys! It is reassuring, especially for new bloggers such as myself.

  86. चन्द्रशेखरन नायर
    Aug 3rd at 9:45 am

    WordPress blogging is a blessing for me.

  87. witart
    Aug 3rd at 10:06 am

    Thanks a lot…

  88. Greypowered
    Aug 3rd at 10:36 am

    Thank you very much! I hope I won’t have to bother the Happiness Team too much though!

  89. neuroaster
    Aug 3rd at 10:37 am

    Cyberhallelujah :D Yay :D

  90. Shae
    Aug 3rd at 11:04 am

    The best FREE service ever!! :3

  91. Narayanan Aier
    Aug 3rd at 11:33 am

    Niceeee! You guys just keep getting better and better!…

  92. Spot Light
    Aug 3rd at 11:48 am

    Nice
    Thanks

  93. TECH IDEA
    Aug 3rd at 11:51 am

    teams are great. thanks so much.

  94. orangorang
    Aug 3rd at 12:02 pm

    Thank You. It’s such a pleasure to blog with all of you. Cheers!

  95. Pothi
    Aug 3rd at 12:03 pm

    Great to hear that.

    Thanks.

  96. admin
    Aug 3rd at 12:04 pm

    You’re the Best!!

  97. christianvn
    Aug 3rd at 12:08 pm

    Thanks, a very great news for my fist steps in WordPress, Courage !

  98. yorgyb
    Aug 3rd at 12:13 pm

    This is why i love wordpress, their service are tip top…

  99. grouchow
    Aug 3rd at 12:50 pm

    Very nice, thank you! :)

  100. Sanjana Hattotuwa
    Aug 3rd at 12:53 pm

    Sweet!

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