Announcing 24-7 Support

It’s 10 o’clock on a Saturday. Do you know where your WordPress support team is?

Logged on and answering your questions!

Blogging on WordPress is easy, but sometimes you need a hand. Enter the Happiness Engineers, a team of support staff dedicated to answering your questions and tackling any problems you may have.

Not long ago, our team was online 9 a.m to 4 p.m. PDT to answer your questions and keep your blog running smoothly. That was lame. Soon after, we brought it up to 24-hour support, five days and week, so those across the country and across the globe wouldn’t have to wait for their answers. Better, but still lame.

The time has come for help without delay. We hereby announce 24-7 support on WordPress.com.

We’ll try our best to reply to every request within 24 hours — usually much less. How fast can we really go? Send us a request to find out (but please only if you have a question).

Cheers! And happy blogging.


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Heather R.

248 Comments

Comments are closed.

  1. gizzy1019

    very cool

    Like

  2. wowo822

    Wow! You guys are awesome!

    Like

  3. cpwoton

    Cool! Wow, you guys are awesome!

    Like

  4. allforblue

    Good staff, great team

    Like

  5. marcosland

    cool, indeed! cheers!

    Like

  6. sjk

    Thanks for adding this. Hopefully I’ll finally get an official response to my previously unanswered questions. :)

    Like

  7. m@q

    Thanks a lot!!

    Like

  8. belafleck

    You’re so beautiful heather :)

    Like

  9. Teck

    Awesome thank you very much… :)

    Like

  10. Vitaliy

    Neat.

    Like

  11. ClapSo

    WOW! This joint is getting to be like a real business…

    Like

  12. Christine

    Thanks so much. I look forward to your words of wisdom. :)

    Like

  13. migli2007

    Thanks! you’re a great Team!

    Like

  14. catalincrimu

    thanks

    Like

  15. museditions

    Wahoo! This is very much appreciated, given world-wide usership!!!

    Like

  16. Paulette

    We appreciate it! Thank you!

    Like

  17. legoless

    Cool.

    Like

  18. trollboy

    happy engineers! awesome. you should copyright that

    Like

  19. Lubi :)

    I knew it! Moving to WordPress was the Best decision I’ve made concerning blogging! :) Thank you so much all that you do! God bless! :)

    Like

  20. morris108

    It’s the thought that counts, thank you.
    Of course one gets a little bit, and then wants more, like asides and other plugins.
    Keep up the good work!
    It’s a flawless operation, touch wood.

    Like

  21. jimconnolly

    WordPress is excellent.

    This is yet another reason why we WordPress users should not only USE WordPress, but recommend it to everyone!

    THANKS WORDPRESS! :)

    Jim Connolly

    Like

  22. Ridgeliner

    “Happiness Engineers” LOL !

    Kudo’s on the 24/7 support, but please tell me you didn’t pay consultants to come up with that descriptor…….

    Like

  23. The Editor

    Now if only comments on the en.blog.wordpress.com blog got approved faster.

    Like

  24. Wendy

    having experienced this fabulous support very recently I say kudos to you all!

    Like

  25. Rob Rockitt

    That is awesome! Thanks!

    Like

  26. axinia

    great job, happy engineers! – and yes, you are fabulous!!
    I LOVE WORDPRESS.

    Like

  27. Pingback: WordPress Support Team Goes 24/7 — WPCandy — WordPress Themes, Plugins, Tips, and Tricks
  28. Deb

    Awesome! Thanks!

    Like

  29. mormonsoprano

    Hooray!

    Like

  30. Ricardo Homsi

    The margin of professionalism that places WordPress.com head-and-shoulders above the rest just keep getting bigger. This is wonderful news. Thanks, guys!

    Like

  31. MM0NDX

    Very nice news!

    Like

  32. Charlene Farber

    Dude, Totally awesome!!

    Like

  33. papaioannou

    bravo

    Like

  34. umacitrasari

    thanks

    Like

  35. vjp

    That’s great!

    Like

  36. mclearskin

    Gold Olympic Medal 2008 for WP !

    Like

  37. Guymed

    Awesome! Now I don’t have to wait sooo long for support to wright back.

    Like

  38. annant

    wow, a very good snews tho i never ask for help =.=

    Like

  39. Quản trị

    WordPress is excellent. Thanks!

    Like

  40. Werner Trotter

    Great service, thank you.

    Like

  41. {[(Limeboy11)]}

    AWESOME!

    Like

  42. hoh

    brilliant!
    incase yr not aware of it – yr pic is very dark – infact i’d call it a silluette!
    IT & blogging jargon is the big issue with me
    people help and i don’t know what they are talking about!
    i’m dim but nice and jolly cleaver in other ways!

    Like

  43. Pingback: “Say No to No Comment: How to Answer Negative Blog Posts” « Floating Life
  44. Dont be sad

    WordPress continues to impress me with how much it works for its bloggers. Thank you, once again*

    Like

  45. vettiliveinnorthcote

    sweet! thank you!

    Like

  46. gypsy-heart

    That’s good news…you continue to evolve!!!

    Like

  47. iamthelostgirl

    Great news, even better customer service :D

    Like

  48. aerosol

    Thanks, people. You always come up with good news.

    Like

  49. Penguin100

    awesome

    Like

  50. Jan Shim

    24 x 7 means folks in different times zones aren’t left out. Perhaps now, you guys can work on the image uploader to allow multiple images concurrently insert into post :)

    Like

  51. Nilnews

    OK 1000 thanks!

    Very nice news for nilnews hehehehhehe!!

    Like

  52. that girl again

    Good, but it’s ever so slightly misleading to imply that everyone on the page you linked to is a ‘happiness engineer’. I make it four.

    It’s also a bit strange that you’re talking about ‘our team’ yet aren’t on that page yourself.

    Like

  53. Moon

    Good news :|

    Like

  54. kempton

    24-7. Love it. Thanks!

    Like

  55. Will Rhodes

    Excellent news!

    Like

  56. nicereddy

    Cool! I wish you did this forever ago because i had a bug on my site, so we were only getting 20-30 hits a day compared to the 100’s we usually got! I had to wait about 4 day’s becuase of my time and i had school and stuff, also I’m guessing about 1-5% of the blogs on wordpress are about club penguin!

    Like

  57. bytch

    Thank you and thank you and thank you very much.

    Like

  58. tizona

    Absolutely fab, Wordy…Oh, Heather belafleck beat me to it…so, I’ll say it another way…Lovely lady you are ;)

    Like

  59. leeaase

    This is wonderful. I love using WordPress.com and heartily recommend it for anyone starting a blog, because you can move to a self-hosted WordPress installation later.

    Like

  60. Heather S. Ingemar

    You guys rock.

    Like

  61. Kaveetaa Kaul

    Wonderful..Happiness Engineers are sure gonna spread lotsa happiness around. No more “gosh ..its the weekend so no support” dilemmas..Guys you simply ROCK!!

    Like

  62. kangdim

    it’s nice..!

    Like

  63. cristiantm

    Very very good!!!

    WordPress support was already good enough… I had answers very quick when I needed… If it will be even better, what can I say? :D

    Thanks for this amazing service!

    Like

  64. epj132

    thanks

    Like

  65. Sahil Bhalla

    This is very good news indeed. Thanks guys!

    Like

  66. Pingback: Woah: WordPress.com Goes 24/7 Support :: WPLover
  67. nonah

    thanks! you guys are awesome!

    Like

  68. intlxpatr

    Woooo Hooooo! That is world class!

    Like

  69. barrycade

    this is very much appreciated. big thanks!

    Like

  70. Guineapig119

    24 Hours! That means I could wake up at 2 am, email you, and (probably) have a responce by morning! :mrgreen:

    Like

  71. goodtimepolitics

    Thanks, always has had good service and can not see how it can be better! Keep up the good work!

    Like

  72. hyorinmaru

    Thank you… :)
    I mean, “all of you” :-D

    Like

  73. ®é∂çøwz

    I am glad to know that the best blogging system has such great user support! Thank you so much!

    Like

  74. pennygould

    Thanks happiness engineers! Nite owls are people too!

    Like

  75. wuryan

    Thanks a lot and a good job

    Like

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  77. mixerlady

    Wow, this is great! Thanks

    Like

  78. scrunchyy

    Thank you!! This is one more reason to stay here!

    Like

  79. asupremenewyorkthing

    24 hour support is great. Heather, I love you.

    Like

  80. sharemethat

    Thank you .

    care u all :-)

    Like

  81. travelrat

    Thanks for a most welcome improvement!

    I’ve only had one issue with WordPress, and that was promptly resolved … but, I did have to wait half a day before the service centre opened. But, at least, I’m in Europe, not Australasia or the Far East :D

    Like

  82. dickiebo

    This, on top of the help that we in the UK get from the Forum, is excellent stuff. A lesson in Customer Relations that the major companies could do well to follow. Well done – and Thanks.
    Dickiebo.

    Like

  83. Rahul

    Wow!
    You guys are truly Amazing!

    Keep up the Good (hard) Work :))

    Like

  84. JerseyGirl

    Thanks! I really like the changes, WP is making!

    Like

  85. nellyspencer

    What a great service! Thanks guys! It is reassuring, especially for new bloggers such as myself.

    Like

  86. चन्द्रशेखरन नायर

    WordPress blogging is a blessing for me.

    Like

  87. witart

    Thanks a lot…

    Like

  88. Greypowered

    Thank you very much! I hope I won’t have to bother the Happiness Team too much though!

    Like

  89. neuroaster

    Cyberhallelujah :D Yay :D

    Like

  90. Shae

    The best FREE service ever!! :3

    Like

  91. Narayanan Aier

    Niceeee! You guys just keep getting better and better!…

    Like

  92. Spot Light

    Nice
    Thanks

    Like

  93. TECH IDEA

    teams are great. thanks so much.

    Like

  94. orangorang

    Thank You. It’s such a pleasure to blog with all of you. Cheers!

    Like

  95. Pothi

    Great to hear that.

    Thanks.

    Like

  96. admin

    You’re the Best!!

    Like

  97. christianvn

    Thanks, a very great news for my fist steps in WordPress, Courage !

    Like

  98. yorgyb

    This is why i love wordpress, their service are tip top…

    Like

  99. grouchow

    Very nice, thank you! :)

    Like

  100. Sanjana Hattotuwa

    Sweet!

    Like

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