As some of you may have noticed, Support has new help pages, and is no longer in the old FAQ format. Rather than a list of answers to your questions, Support is now more like a knowledgebase, providing comprehensive overviews of features and tasks.
Please feel free to contact us with your thoughts and suggestions on how Support can refine its documentation to suit your needs. After all, Support is all about helping YOU! We want to make our resources as useful as possible, so you can get the answers you’re looking for without hassle.
We’d also like to announce the official holiday hours for Support. During these times, responses will be slower than normal, and you may not get a response for more than 24 hours after submitting your request. As always, we will do our best to get back to you as soon as we can when we’re back on.
- Dec 24: Support closes at 2 p.m. EST *
- Dec 25: Closed
- Dec 26: Closed
- Dec 27: Support opens at 10 a.m. EST **
- Dec 28: Open
- Dec 29: Open
- Dec 30: Open
- Dec 31: Support closes at 2 p.m. EST
- Jan 1: Closed
- Jan 2: Support opens at 10 a.m. EST
* EST is New York time (UTC-5). When it’s 2 p.m. in New York, it’s: 11 a.m. in Los Angeles; 7 p.m. in London; 10 p.m. in Moscow; 2 a.m. in Jakarta; 4 a.m. in Tokyo.
** When it’s 10 a.m in New York, it’s: 7 a.m. in Los Angeles; 3 p.m. in London; 6 p.m. in Moscow; 10 p.m. in Jakarta; 12 a.m. in Tokyo.
- Dec 23, 2008 @ 9:00 pm
Dec 24th at 12:37 am
don’t get to work early ,
just enjoy your holiday time,
Dec 24th at 12:39 am
After all the 24/7 support (especially during the 2.7 rollout), the support team really deserves a vacation anyway.
Happy holidays for everyone in Automattic.
Dec 24th at 12:50 am
Hope you guys have some time to relax! Btw, has the UTC feature been updated for daylight savings?
Dec 24th at 1:39 am
I love support. But,…you guys need a break. Makes sense to me. Have a Merry Christmas and it will be Blessed! Thanks for everything…really. Love Lanie
Dec 24th at 2:27 am
Granted, the FAQ was scattershot, but I could–usually–find answers to simple questions. The new system seems daunting. And I still can’t find the code for an image in the text widget.
Dec 24th at 2:39 am
happy holidays to all! love and cheers, R
Dec 24th at 3:20 am
Merry Christmas Heather & team! Have a good one! x
Dec 24th at 4:42 am
thanx WP for all yr support and tremendous patience in helping me to solving those glitchettes.
roll on 2009!
see if you can – including wordpress gals and boys – go 3 days [yr closed ones]
with out checking in on the www. / switching on yr pc – if it’s off / looking at yr blogs stats!
step back/forward into the real world / smell the roses or anything that’s alive /
breath in the fresh air / take a look at the the blue or cloudy sky / stretch in all directions and see if you can stand on one leg on yr tipy toes for a while!
spoil yr selves
Dec 24th at 5:37 am
Great!! It’s nice to have updated support!! : ) Help us WP users loads!!
Dec 24th at 6:47 am
Happy Holiday to all WordPress management and staff and all members of WordPress.
Dec 24th at 7:13 am
Thank you for your notice. Merry Christmas team and all member of wordpress! Best wish to you!!!
‘ $*$*$ ‘
Dec 24th at 8:10 am
Happy holidays to a great team!
Dec 24th at 10:16 am
merry christmas and happy holidays to the team!
Dec 24th at 11:05 am
Thanks – and Happy Christmas to you all. Jingle-jingle!
Dec 24th at 11:14 am
Thanks for making my blogging expierience better, I hope that you have a great Christmas and a Happy New Year.
Dec 24th at 12:15 pm
nice .. become easier time to time .. happy holidays
Dec 24th at 12:34 pm
Thank you for the advance notice. Happy Holidays to a great bunch. Peace and blessings,
Dec 24th at 2:07 pm
Merry Christmas & Happy New Year 2009 & Happy Holidays to all WordPress management and staff and all members of WordPress….. see yaaaa………..
Dec 24th at 2:33 pm
Merry Christmas to all WP team for the best effort committed this 2008 and a hopeful 2009 with more update support, Happy New Year..you all need the rest. Thanks.
Dec 24th at 2:51 pm
I love the fact the new help page now says “Content Theft” rather than “Copyright”…i have had a problem with content theft (and have only been here a couple of weeks)..i consider it stealing and it’s great that it’s now listed as such…Happy Christmas…..x
Dec 24th at 2:57 pm
Happy new year & Merry christmas!!!!!!!!
Dec 24th at 3:10 pm
Enjoy your break, you guys deserve it.
Dec 24th at 4:16 pm
Happy Christmas and an Awesome New Year to the WordPress team!!!
Dec 24th at 5:39 pm
Merry Christmas and happy new year
Dec 24th at 6:21 pm
enjoy your holiday, and happy new year
Dec 24th at 6:27 pm
Happy Holidays and thank you for the post.
While we are talking about support, I had a question about website traffic. How do you increase your blog traffic?
Dec 24th at 6:32 pm
Enjoy your time away and thanks for all you do!
Dec 24th at 7:02 pm
Thanks a bunch for everything. Merry Christmas and Happy New Year to everyone at WordPress!
Dec 24th at 7:07 pm
Happy holidays and the best of the season wishes to all wordpress.com staff. Thanks for being on the job and working hard to serve your users year round.
Dec 24th at 8:19 pm
Dec 24th at 11:16 pm
Merry Christmas & Happy New Year WordPress & everyone! ~Pinkgirl3919
Dec 25th at 12:45 am
Merry Christmas, Happy Holidays, Happy New Year to everyone at WordPress.Com. And, a great big THANK YOU!
Dec 25th at 2:27 am
Have a nice Holiday for WP team staff. Many thanks for good explanation and great help in WP.
Dec 25th at 4:52 am
happy holiday, and happy new year……
Dec 25th at 7:58 am
Merry Christmas WordPress.Com. Thanks for your speedy technical support. Your efforts and innovation are much appreciated.
Dec 25th at 9:09 am
Dec 25th at 11:48 am
Merry Xmas for all of you at WordPress : you are my favorite ! I just LOVE WordPress and I am so happy to work with you, guys ! Thanks again !
Dec 25th at 5:03 pm
Blessings to all at WordPress, all WordPress blogs and all WordPress readers
Dec 26th at 3:43 am
Tanks I am love the new WordPress layout, Insya Allah
Dec 26th at 11:41 pm
thanks a lot for the updates. happy holidays and new year, everyone!
Dec 27th at 2:36 pm
Peace and blessings for everybody & Happy New Year!
Dec 27th at 10:32 pm
kind a new around here…
and still learning
this help page, can you give me detail of its use (common speaking)
Dec 28th at 6:37 am
Merry Christmas and Happy New Year !
Dec 28th at 4:44 pm
Merry Christmas and Happy New Year
Dec 29th at 9:25 am
What is the meaning of Merry in merry christmas?
Dec 29th at 4:27 pm
are the video tutorials still available?
Dec 29th at 9:15 pm
Merry Christmas, and thanks for the update!
Dec 29th at 10:32 pm
Happy Holidays to the team!
Dec 29th at 11:16 pm
thanks for the info, happy new year!
Dec 30th at 12:46 am
Good Job! I love the new wordpress features, every since the new dashboard has been launched its Better and better! I love WP! Braybon9~
Dec 31st at 3:57 pm
i love the sno on this theme.
Jan 1st at 2:30 am
um how do i change my avatar? HELP !!
Jan 1st at 4:45 pm
Happy New Year!
Jan 1st at 6:15 pm
On New Years Eve and on New Years Day, I made posts that never showed in the any of the cat. that they were assigned.
1) Happy New Years 2009
2) 19 Days Until The Real New Years For America
Jan 1st at 7:40 pm
kewl, so in NY it’s Jan 1st, so it’s closed now, But what about other days? Or was that list an example?
Jan 1st at 9:50 pm
I really do picture you all year-round as little elves in a workshop, but laying outstretched on a couch, stuffed with turkey, belching and sluggin’ a few beers watching the game works for me, too…you all deserve a break! Happy New Year!
Jan 2nd at 11:27 am
But how do we submit a question?
Jan 2nd at 9:05 pm
Coming in a bit late! Hope everyone enjoyed their holidays.
It would be fantastic to see tighter integration between the Dashboard and the new Support area, along the lines of “learn more about this feature” or somesuch, perhaps as a part of the expanding Help button if clutter is a concern.
Thanks again for all that you do for us.
Jan 2nd at 11:01 pm
Jan 4th at 3:16 am
It’s great, many thank’s for anything from wordpress..
Happy new year..
Jan 5th at 1:58 am
Thanks for taking care of us.
Jan 6th at 1:58 am
sweet… so that means we get better surrport??? if so keep doing what you do wordpress or should i say WP!!
Jan 6th at 5:44 am
Thanks for providing this wonderful platform to us for blogging… Wish you and your team a great year ahead.