Support Hours and Updates
In the coming week, the Support crew (seen among the lovely faces here) will be meeting in London to brainstorm new ways of providing you with the resources you need. While us Happiness Engineers are putting our heads together to churn out some big ideas, we’ll be closing our email support system.
Support will be unavailable from 10 a.m. EST on Friday, August 28 to 4 a.m. EST on Monday, September 7.
Of course, our team will still be monitoring servers and services while we’re out to keep you blogging smoothly and safely. In the meantime, we encourage you to read through the Support pages and make use of the forums, which are full of helpful users like you.
Aug 26th at 10:24 pm
no problem, my wp blog running very well, not urgent support needed
Aug 26th at 11:36 pm
OK, no problem! Enjoy the London weather!
Aug 27th at 12:30 am
what does the bear do?
Aug 27th at 6:06 am
I’m sorry, that’s classified (
).
Aug 27th at 12:50 am
Have fun!
Aug 27th at 4:11 am
Hope you all have a wonderful time in London town (make sure you take in a London Walk!). Hopefully, someone will still be monitoring that special modlook feed, yes?
Aug 27th at 6:12 am
We’ll be checking in from time to time to make sure all is on track, yes
Aug 27th at 4:39 am
okay then, good luck!
Aug 27th at 5:45 am
I predict mass panic among newbs who couldn’t be bothered to use the search button.
Aug 27th at 7:02 am
I don’t have problem, I want my wp blog to be knowner.
Aug 27th at 7:15 am
i never knew there existed an email support system..never felt the need,the forums are helpful and WP is easy to handle
all the best
Aug 27th at 7:24 am
Sounds like geek heaven – happy hangovers
Boo-hoo! Missing you already.
Aug 27th at 7:31 am
London is a fabulous city.
If you have the chance, try to visit St Paul’s Cathedral. The architecture is stunning, you never know it may give you some inspiration.
Aug 27th at 7:55 am
I don’t have problem
Aug 27th at 8:19 am
have fun and hope sunshine 2
Aug 27th at 9:37 am
I really hope for new themes. I would like to see more themes like Silver is the new black, The journalist, I mean wider, big themes, for people like me who likes to post big pictures, you know what I mean. I have seen recently the new theme INove, beautiful, but unhappily to me, too narrow. Please consider my request. Thank you darling.
Another point to consider is the possibility of using one’s system fonts. I know is not easy but why is possible to do it with external programs like windows live writer ?
That’s it !
Aug 27th at 10:26 am
Good luck, n perhaps support crew meeting will result fantastic idea.
Aug 27th at 10:33 am
Only one weekend. What a disaster!
Aug 27th at 10:39 am
ok, enjoy the programm…wish you good days.
Aug 27th at 11:53 am
so nice.. please enjoy that
Aug 27th at 11:54 am
ok, enjoy your stay in London……….:D
we’ll be okay, our WP running well…………….
Best Regards.
Aug 27th at 12:45 pm
Have a great time. London – one of my favorite spots in the world.
Aug 27th at 1:17 pm
Have fun, get on the run!
It’s refreshing to soak in the sun.
Aug 27th at 1:51 pm
For the “happiness engineers”
The single most requested feature I get is the ability to preview comments before committing to them and the option to return to editing them.
Oh and integrated “email this story”
Aug 27th at 1:53 pm
Cheers!
Aug 27th at 1:58 pm
Hehe I agree with the first guy all is running well here. Any chance you could incorporate the ‘read more’ tag to work on regular pages? I’ve reached so many new customers with my blog. Stay inspired.
Muchos Gracias
Aug 28th at 12:21 pm
Thanks for the suggestion. We’ll take that into consideration
Aug 27th at 2:16 pm
sounds like support is gonna have some fun this weekend… enjoy!
Aug 27th at 2:19 pm
Good, pass well, but again with good things for us hehe.
greetings
Aug 27th at 4:47 pm
Okay, good luck…
Aug 27th at 5:18 pm
Have fun.
Aug 27th at 7:26 pm
Do take time to have some fun after work
Aug 27th at 8:14 pm
Doesn’t matter to me.
Aug 27th at 8:16 pm
have fun!!
Aug 27th at 8:23 pm
Enjoy yourselves! Have a spot of tea and some crumpets! You guys and gals ROCK!
Aug 27th at 8:32 pm
hmm now I’ll have to find something else to do this weekend… darn it!
Aug 27th at 9:24 pm
who can help me with credits pls .. give back quickly ..
Aug 28th at 12:18 pm
Please contact Support for issues with your account.
Aug 27th at 11:25 pm
Get togethers are always fun and productive. It’s so good to know that your get together is pooling ideas to make WordPress even better. Here’s wishing you the very best in all your endeavors. Thank you for everything.
Aug 27th at 11:35 pm
Hey! Cheers and do relax! I am sure we´ll manage somehow! Hehehe! Just kidding!
Truly, Enjoy your holidays, you guys do an excellent job! You desrve it!
Warmest Regards
Aug 28th at 1:09 am
I’m hoping for some “stunning” new features on WordPress…
Anyway, enjoy your time in London!
Aug 28th at 2:52 am
The best thing about WP is, we don’t need support! Except maybe very rare cases!! I like WP very much, and if you guys come up with an IPO, please let us know.
Destination Infinity
Aug 28th at 4:21 am
never felt the need to email a query, forums and support pages answered all my questions.
enjoy london
Aug 28th at 4:59 am
have a nice time in London! err… with the bear… =)
Aug 28th at 5:32 am
thanks for supporting us.
have a good weather.
Aug 28th at 6:10 am
Can you take me to London with you?
Aug 28th at 7:19 am
have fun there
Aug 28th at 9:44 am
not a problem, being a newbie, I don’t want to cram and have knowledge
overload, am taking this one step at a time. Enjoy!
Aug 28th at 10:31 am
It’s okay, no support needed on my end right now
Let us know what you’ve come up with 
Aug 28th at 10:34 am
Have fun!
Aug 28th at 12:22 pm
Enjoy. Peace and love !!
Aug 28th at 12:53 pm
Now seriously. Thanks for the advisor.
Aug 28th at 2:25 pm
Aaaaand of course the moment you all go on vacation Sandbox breaks. Great.
Aug 28th at 5:50 pm
Not to worry. We’re still monitoring issues such as this one. We’re looking into this now. Keep an eye on the forums for updates.
Aug 28th at 2:53 pm
Bad timing. You guys made some back end changes that screwed up my blog and I can’t fix it. So I’m REALLY upset about this.
Aug 28th at 5:51 pm
We’re working to resolve this issue. Please keep an eye on the forums for updates.
Aug 28th at 4:28 pm
Interesting how your brainstorming co-incides with the Notting Hill Carnival. Enjoy
Aug 28th at 4:56 pm
London is a cool city any time of the year, enjoy…
Aug 28th at 5:29 pm
Cool! Have Fun in London!
I hear it’s a nice location.
Aug 28th at 6:53 pm
Well i aggre with all here who need Support when we got WordPress
. Very rare situations we need support . WordPress is so good that im just 12 years and i love it and my friends to WordPress beat Any Blogg place at 100% .
Aug 28th at 7:16 pm
Are you kidding me? How does an online service shut down its customer service for 10 days? And to do it in the name of improving service? That’s beyond ironic.
I have looked at the site and read the materials, but I need a human being to answer my questions and make sure that I set everything up correctly. I am a new customer who needs to get a web presence established ASAP. I am technologically sophisticated, but having never done before what I need to do, I need guidance to make sure I get the proper upgrades. I guess I need to go find another provider. Wow. I’ll go do that right now.
Aug 29th at 8:55 am
Hi Courtney. I’m sorry to hear you’re frustrated. You can find help on getting started, check out a list of available upgrades, and much more in the Support docs. The forums are a great way to talk to fellow users about how to get started, as well.
Aug 28th at 7:29 pm
Have fun! My question will wait!
Aug 28th at 10:14 pm
Hope you’ll all to take time to enjoy GB! Be safe!
Aug 28th at 10:36 pm
You guys are the best! I am new to WordPress, and must say all the support that I have received has been A++. Enjoy London. Well deserved.
Aug 29th at 1:58 am
Hey people. I am new and I am not panicking already as someone pointed out in one of the first comments. I am just wondering – what do you do, or what can you do if you have come up with a blog name that has been taken apparently, but in fact it is not – By this I mean – the system responds as: Sorry, that blog already exists! but by checking the exact address… system shows:
The authors have deleted this blog. The content is no longer available.
You can create your own free blog on WordPress.com.
Any ideas!? (:
Aug 29th at 8:48 am
I’m sorry, but inactive or deleted blogs can’t be reused by other users.
Aug 29th at 3:26 am
OMG – that’s week – it’s nine day’s – no – it’s ten days – OMG – I can’t count – I NEED SUPPORT ! Aside from that – yes, more themes, please.
Aug 29th at 5:16 am
I’m sure whatever updates are coming will be super useful. Thank you!
Aug 29th at 5:17 am
Email ? where?
I do not blog or forum
Just wanted to send a thank you
Sep 10th at 11:38 am
We’ll consider your comment your thanks
Cheers.
Aug 29th at 8:43 am
How about refunds for an unnecessary upgrade? I can wait, I just don’t want the time limit to catch me while you’re out…
Aug 29th at 8:58 am
We are still periodically monitoring the forums for urgent needs. Please post your issue there with the tag “modlook” to get our attention
Aug 29th at 1:22 pm
Awww… that sucks. ^^ Thanks anyway, and enjoy your time in UK.
Aug 29th at 2:13 pm
Have fun with the meeting
Aug 29th at 5:15 pm
i don’t know, i guess that you can have problems at london (with bear engineer)
Aug 29th at 10:13 pm
Hope you guys have a good time!
Aug 30th at 1:08 am
OK Heather, I do agree with everyone, we are OK. have a little fun. We are looking to see your new achievements. Thank you a lot.
Aug 30th at 1:37 am
Enjoy London.. and looking forward for an updates..
Aug 30th at 2:48 am
Glad you get to take a little break and brainstorm on our behalf. I have high confidence you will think up even more awesome features for all your little WPers. Say hi to Big Ben from me.
Aug 30th at 1:27 pm
I seemed to of lost my blog- where did it go? Says account is suspended?
answerco.wordpress.com
Sep 10th at 11:37 am
Support has reopened. You can now submit your requests through our support form.
Aug 30th at 3:59 pm
I really believe that: YES, excellence should always be aimed but I really feel that most of the comments have been a little bit out of line regarding those guys taking a time to think outside their common environments. Remember that at the end of the day, this is a free service if you’re not paying for upgrades or something similar so, yo should be thankful for them to worry as they do without charging.
Success to all of you guys
Aug 30th at 6:55 pm
Have a nice day in London!
Aug 30th at 7:58 pm
Your attentive responses to my questions have always been prompt, courteous, and informative. Keep up the good work!
Aug 31st at 2:21 am
hallo Heather ,,,my blog has been banned you would please back my blog..i will follow the rule..please
Sep 10th at 11:36 am
Support has reopened. You can now submit your requests through our support form
Aug 31st at 11:40 am
My page was down but nobody to help…..!
Sep 10th at 11:36 am
I’m sorry to hear you had trouble while we were away. Support has reopened. You can now submit your requests through our support form
Aug 31st at 7:54 pm
U get to go to London? I’m so jealous!
Aug 31st at 11:27 pm
Is this a joke? support is gone for 10 days?
Sep 1st at 5:08 am
There is a FORUM? <—— I couldn't resist! LOL!
Sep 1st at 6:38 am
Good luck and have fun.
Sep 1st at 10:35 am
Seems like yr running the show on yr own!
Wickid! Viva girl power!
If its London take an umbrella and wellies and a jumper or two – bloody cold in august and wet – no snow, that’s in july!
Cape Town [360 days of sun – gets boring blue blue blue sky day in day out……oh for some grey and rain]
Sep 1st at 11:48 am
ok no problem yeah
Sep 1st at 12:32 pm
o ok so i can still keep my blog running if i can it’s a miracle! teehee
Sep 1st at 4:00 pm
Wish you all every success ! Do something special to familiarize The Indian Cosmograph-A Discovery while you are in London! Thanks a lot! Yours, R.SWAMINATHAN FROM INDIA.
Sep 1st at 9:51 pm
good luck !!!
Sep 2nd at 6:20 am
no problem, my wp blog running very well, enjoy to in india
Sep 2nd at 12:13 pm
It’s ok. No problem. I really enjoy. Good luck to all..
Sep 2nd at 1:59 pm
I don’t have any problems, but thanks for your care & support
Sep 2nd at 4:31 pm
we’ll be okay
Sep 2nd at 6:53 pm
Hi all,
I’m hearing that you’re out from 8/28 to 9/7 – but this is 8/26, and no way to get support? I’m a brand-new WP user trying to develop a site, and running into some challenges.
Hoping you have a great time in London…but as my 6th grade grammar teacher used to say at 2:59 p.m., “The bell has not yet rung!”
Thanks!
Sep 2nd at 7:08 pm
The .gif images of my website http://songmagic.wordpress.com/ have stopped working. They were alright from past 6 months and only in the last week i have this problem. No support staff also.
so the trouble has just deepened more from few days. its the only source we had to make some motion on wordpress as flash is not allowed. so please i request u to have a look and help me.
Oct 19th at 1:58 am
The images should be working again. If they are not, please contact Support.
Sep 2nd at 8:07 pm
More themes, and wider ones, the default themes are, indeed, too narrow.
Also, never knew you could email support, thought it was possible, but never needed anything, learned it all by myself and the support pages, mostly as reference for the html codes. I hate newbies.
Sep 2nd at 8:50 pm
I really belive that:Yes, excellence!!!!! Nice !!!!
Success to you guys !!!!!!!!!
Sep 2nd at 9:10 pm
My private email is showing up at the bottom of each and every blog entry so everyone can see it. I have tried to change the email and it says email (private) next to it as it is shown for all the PUBLIC to see. Please help me.
Oct 19th at 1:57 am
The email address in the comment form is only displayed on your computer because it is auto-filled from a cookie in your web browser. No one else will see your email address in the form.
Sep 2nd at 9:54 pm
Hope you all are enjoying London. Also I hope you are brainstorming for even more great ideas for WordPress.
Sep 2nd at 10:04 pm
Let the people have a rest! But hey don’t drink too much, we need you the next day here
London am sure could be tempting with it’s bars !!!
Sep 3rd at 12:06 am
I think it would be awesome if there was a new theme that was a pretty purple color^.^ it would rock soo much and I bet a lot of people would use it, just a suggestion but its something I wanted to add as my first post on hereas a new WP user^.^
Sep 3rd at 3:23 am
Love ya’ll! How exciting–more stuff!