Keeping WordPress.com’s documentation up to date and accessible is one part of what the Happiness Team works on. We’ve long had lots of documentation, but we realized that the design and flow of the support site spoke more to us Happiness Engineers. How backward is that?
That all changes today. Before, you saw a long page filled with lists. Now you see eight content groupings on the homepage.
We looked at a lot of data about where people run into problems with WordPress.com. Using this we redesigned the site by weeding back overgrown lists, eliminating overly complicated jargon, and putting the answers to the questions you’ve asked most front and center.
If those new sections don’t have the answers you seek, we prominently placed a very effective search option at the top right that is perfect for pinpointing an answer to an obscure issue.
There’s more coming too so keep an eye out. We’ll keep working hard to make it even easier to find the information you need.
- Aug 30, 2011 @ 6:45 pm
Sep 2nd at 7:00 am
Thanks for supporting!
Sep 2nd at 10:53 am
excellent hard way or easy way
Sep 2nd at 8:29 pm
Appreciate your extremely user-friendly changes. It’s definitely going to decrease the time I spend looking for answers, solutions, etc.
Sep 3rd at 1:33 am
Hmmm, I’ve been using the new site this morning already and find it really easy to navigate.
Excellent work guys and girls.
Sep 3rd at 11:46 am
Reaally verry useful!
Sep 4th at 3:11 am
One of the frustrations with WordPress is the disconnect with vendors who design lovely themes, but the download instructions are so obtuse and require some knowledge of programming. I recently purchased a subscription to Elegant Themes and had chosen The Professional. After hours of trying to choose it as my theme and incorporate it it into the WordPress dashboard, I learned I needed to work through WordPress.org and that the instructions did not facilitate me with how to do it, just more psuedo assistance that wasn’t helpful. I ended up asking for a subscription refund, which Elegant Themes processed immediately. I’ve moved onto Moonfruit. I really liked The Professional. It met all my needs.
Sep 4th at 10:06 pm
We know you love us and care for us. Thank you for every thought and effort to make things better. You are all so greatly appreciated.
Sep 6th at 2:37 pm
The problem I see with your support site is that it is impossible to get support. I click on support contact form or 24/7 support and am redirected to a seach. I enter things in the search and it goes nowhere. I am constantly redirected and never get support.
Sep 10th at 9:24 pm
Awesome! I love it how WordPress.com staff are continuously working to improve the site. =D
Sep 10th at 9:32 pm
I look forward to seeing how this Happiness develops. The world can always use more Happiness!
Sep 11th at 3:57 am
Still new in WordPress, and liking it here already…
Sep 11th at 12:15 pm
Awesome! The new looks so much better than the old! You guys are great.