As some of you may have noticed, Support has new help pages, and is no longer in the old FAQ format. Rather than a list of answers to your questions, Support is now more like a knowledgebase, providing comprehensive overviews of features and tasks.
Please feel free to contact us with your thoughts and suggestions on how Support can refine its documentation to suit your needs. After all, Support is all about helping YOU! We want to make our resources as useful as possible, so you can get the answers you’re looking for without hassle.
We’d also like to announce the official holiday hours for Support. During these times, responses will be slower than normal, and you may not get a response for more than 24 hours after submitting your request. As always, we will do our best to get back to you as soon as we can when we’re back on.
- Dec 24: Support closes at 2 p.m. EST *
- Dec 25: Closed
- Dec 26: Closed
- Dec 27: Support opens at 10 a.m. EST **
- Dec 28: Open
- Dec 29: Open
- Dec 30: Open
- Dec 31: Support closes at 2 p.m. EST
- Jan 1: Closed
- Jan 2: Support opens at 10 a.m. EST
* EST is New York time (UTC-5). When it’s 2 p.m. in New York, it’s: 11 a.m. in Los Angeles; 7 p.m. in London; 10 p.m. in Moscow; 2 a.m. in Jakarta; 4 a.m. in Tokyo.
** When it’s 10 a.m in New York, it’s: 7 a.m. in Los Angeles; 3 p.m. in London; 6 p.m. in Moscow; 10 p.m. in Jakarta; 12 a.m. in Tokyo.
- Dec 23, 2008 @ 9:00 pm
don’t get to work early ,
just enjoy your holiday time, :)
After all the 24/7 support (especially during the 2.7 rollout), the support team really deserves a vacation anyway.
Happy holidays for everyone in Automattic. ;)
Hope you guys have some time to relax! Btw, has the UTC feature been updated for daylight savings?
I love support. But,…you guys need a break. Makes sense to me. Have a Merry Christmas and it will be Blessed! Thanks for everything…really. Love Lanie
Granted, the FAQ was scattershot, but I could–usually–find answers to simple questions. The new system seems daunting. And I still can’t find the code for an image in the text widget.
happy holidays to all! love and cheers, R
Merry Christmas Heather & team! Have a good one! x
thanx WP for all yr support and tremendous patience in helping me to solving those glitchettes.
roll on 2009!
see if you can – including wordpress gals and boys – go 3 days [yr closed ones]
with out checking in on the www. / switching on yr pc – if it’s off / looking at yr blogs stats!
step back/forward into the real world / smell the roses or anything that’s alive /
breath in the fresh air / take a look at the the blue or cloudy sky / stretch in all directions and see if you can stand on one leg on yr tipy toes for a while!
spoil yr selves
Great!! It’s nice to have updated support!! : ) Help us WP users loads!!
Happy Holiday to all WordPress management and staff and all members of WordPress.
Thank you for your notice. Merry Christmas team and all member of wordpress! Best wish to you!!!
‘ $*$*$ ‘
Happy holidays to a great team!
merry christmas and happy holidays to the team!
Thanks – and Happy Christmas to you all. Jingle-jingle!
Thanks for making my blogging expierience better, I hope that you have a great Christmas and a Happy New Year.
nice .. become easier time to time .. happy holidays
Thank you for the advance notice. Happy Holidays to a great bunch. Peace and blessings,
Merry Christmas & Happy New Year 2009 & Happy Holidays to all WordPress management and staff and all members of WordPress….. see yaaaa………..
Merry Christmas to all WP team for the best effort committed this 2008 and a hopeful 2009 with more update support, Happy New Year..you all need the rest. Thanks.
I love the fact the new help page now says “Content Theft” rather than “Copyright”…i have had a problem with content theft (and have only been here a couple of weeks)..i consider it stealing and it’s great that it’s now listed as such…Happy Christmas…..x
Happy new year & Merry christmas!!!!!!!!
Enjoy your break, you guys deserve it.
Happy Christmas and an Awesome New Year to the WordPress team!!!
Merry Christmas and happy new year
enjoy your holiday, and happy new year :)
Happy Holidays and thank you for the post.
While we are talking about support, I had a question about website traffic. How do you increase your blog traffic?
Enjoy your time away and thanks for all you do!
Thanks a bunch for everything. Merry Christmas and Happy New Year to everyone at WordPress!
Happy holidays and the best of the season wishes to all wordpress.com staff. Thanks for being on the job and working hard to serve your users year round.
Merry Christmas & Happy New Year WordPress & everyone! :D ~Pinkgirl3919
Merry Christmas, Happy Holidays, Happy New Year to everyone at WordPress.Com. And, a great big THANK YOU!
Have a nice Holiday for WP team staff. Many thanks for good explanation and great help in WP.
happy holiday, and happy new year……
Merry Christmas WordPress.Com. Thanks for your speedy technical support. Your efforts and innovation are much appreciated.
Merry Xmas for all of you at WordPress : you are my favorite ! I just LOVE WordPress and I am so happy to work with you, guys ! Thanks again !
Blessings to all at WordPress, all WordPress blogs and all WordPress readers
Tanks I am love the new WordPress layout, Insya Allah
thanks a lot for the updates. happy holidays and new year, everyone!
Peace and blessings for everybody & Happy New Year!
kind a new around here…
and still learning
this help page, can you give me detail of its use (common speaking)
Merry Christmas and Happy New Year !
Merry Christmas and Happy New Year
What is the meaning of Merry in merry christmas?
are the video tutorials still available?
Merry Christmas, and thanks for the update!
Happy Holidays to the team!
thanks for the info, happy new year!
Good Job! I love the new wordpress features, every since the new dashboard has been launched its Better and better! I love WP! Braybon9~
i love the sno on this theme. :)
um how do i change my avatar? HELP !!
Happy New Year!
On New Years Eve and on New Years Day, I made posts that never showed in the any of the cat. that they were assigned.
1) Happy New Years 2009
2) 19 Days Until The Real New Years For America
kewl, so in NY it’s Jan 1st, so it’s closed now, But what about other days? Or was that list an example?
I really do picture you all year-round as little elves in a workshop, but laying outstretched on a couch, stuffed with turkey, belching and sluggin’ a few beers watching the game works for me, too…you all deserve a break! Happy New Year!
But how do we submit a question?
Coming in a bit late! Hope everyone enjoyed their holidays.
It would be fantastic to see tighter integration between the Dashboard and the new Support area, along the lines of “learn more about this feature” or somesuch, perhaps as a part of the expanding Help button if clutter is a concern.
Thanks again for all that you do for us.
It’s great, many thank’s for anything from wordpress..
Happy new year..
Thanks for taking care of us.
sweet… so that means we get better surrport??? if so keep doing what you do wordpress or should i say WP!!
Thanks for providing this wonderful platform to us for blogging… Wish you and your team a great year ahead.