Support Updates: New Resources, Holiday Hours
As some of you may have noticed, Support has new help pages, and is no longer in the old FAQ format. Rather than a list of answers to your questions, Support is now more like a knowledgebase, providing comprehensive overviews of features and tasks.
Please feel free to contact us with your thoughts and suggestions on how Support can refine its documentation to suit your needs. After all, Support is all about helping YOU! We want to make our resources as useful as possible, so you can get the answers you’re looking for without hassle.
We’d also like to announce the official holiday hours for Support. During these times, responses will be slower than normal, and you may not get a response for more than 24 hours after submitting your request. As always, we will do our best to get back to you as soon as we can when we’re back on.
Please be sure to consult the forums and Support pages before attempting to contact Support.
- Dec 24: Support closes at 2 p.m. EST *
- Dec 25: Closed
- Dec 26: Closed
- Dec 27: Support opens at 10 a.m. EST **
- Dec 28: Open
- Dec 29: Open
- Dec 30: Open
- Dec 31: Support closes at 2 p.m. EST
- Jan 1: Closed
- Jan 2: Support opens at 10 a.m. EST
* EST is New York time (UTC-5). When it’s 2 p.m. in New York, it’s: 11 a.m. in Los Angeles; 7 p.m. in London; 10 p.m. in Moscow; 2 a.m. in Jakarta; 4 a.m. in Tokyo.
** When it’s 10 a.m in New York, it’s: 7 a.m. in Los Angeles; 3 p.m. in London; 6 p.m. in Moscow; 10 p.m. in Jakarta; 12 a.m. in Tokyo.
- December 23, 2008
- Support
WordPress.com News 
Nice, thank you for the explanation and support hours!
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Merry Christmas
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Happy New Year
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Love the new WordPress layout!!
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Thanks for time translations 😉
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Whats with the I saw, I expected, etc? What is mean
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That’s a new way for us to understand and assist with issues within Support.
It’s broken down that way because most requests consist of three parts: 1) I performed an action on my blog or account, 2) Then I saw something funny or unwanted on my blog or account, 3) I expected it to look or behave in a specific way, which is different from the actual result.
This information helps us to investigate blogs and accounts more thoroughly the first go around, helping you get the results you’re looking for, fast.
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don’t get to work early ,
just enjoy your holiday time,
🙂
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After all the 24/7 support (especially during the 2.7 rollout), the support team really deserves a vacation anyway.
Happy holidays for everyone in Automattic. 😉
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Hope you guys have some time to relax! Btw, has the UTC feature been updated for daylight savings?
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Daylight savings needs to be manually adjusted. Check out this post for info. Cheers 🙂
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I love support. But,…you guys need a break. Makes sense to me. Have a Merry Christmas and it will be Blessed! Thanks for everything…really. Love Lanie
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Granted, the FAQ was scattershot, but I could–usually–find answers to simple questions. The new system seems daunting. And I still can’t find the code for an image in the text widget.
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Please write Support if you have any specific ideas for improvement. We’d love to hear them.
To display an image in a text widget, you’ll need to use HTML. Here’s a good place to learn about image source code, generally.
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happy holidays to all! love and cheers, R
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Merry Christmas Heather & team! Have a good one! x
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thanx WP for all yr support and tremendous patience in helping me to solving those glitchettes.
roll on 2009!
see if you can – including wordpress gals and boys – go 3 days [yr closed ones]
with out checking in on the www. / switching on yr pc – if it’s off / looking at yr blogs stats!
step back/forward into the real world / smell the roses or anything that’s alive /
breath in the fresh air / take a look at the the blue or cloudy sky / stretch in all directions and see if you can stand on one leg on yr tipy toes for a while!
spoil yr selves
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Great!! It’s nice to have updated support!! : ) Help us WP users loads!!
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Happy Holiday to all WordPress management and staff and all members of WordPress.
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Thank you for your notice. Merry Christmas team and all member of wordpress! Best wish to you!!!
*
‘*’
‘*$*’
‘ $*$*$ ‘
“”””JJ””””
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Happy holidays to a great team!
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merry christmas and happy holidays to the team!
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Thanks – and Happy Christmas to you all. Jingle-jingle!
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Thanks for making my blogging expierience better, I hope that you have a great Christmas and a Happy New Year.
Thats all,
Chater :-]
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nice .. become easier time to time .. happy holidays
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Thank you for the advance notice. Happy Holidays to a great bunch. Peace and blessings,
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Merry Christmas & Happy New Year 2009 & Happy Holidays to all WordPress management and staff and all members of WordPress….. see yaaaa………..
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Merry Christmas to all WP team for the best effort committed this 2008 and a hopeful 2009 with more update support, Happy New Year..you all need the rest. Thanks.
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I love the fact the new help page now says “Content Theft” rather than “Copyright”…i have had a problem with content theft (and have only been here a couple of weeks)..i consider it stealing and it’s great that it’s now listed as such…Happy Christmas…..x
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Happy new year & Merry christmas!!!!!!!!
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Enjoy your break, you guys deserve it.
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Happy Christmas and an Awesome New Year to the WordPress team!!!
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Merry Christmas and happy new year
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enjoy your holiday, and happy new year 🙂
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Happy Holidays and thank you for the post.
While we are talking about support, I had a question about website traffic. How do you increase your blog traffic?
Happy Holidays
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Thanks for the holiday wishes. Here are some tips on increasing traffic to your blog.
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Enjoy your time away and thanks for all you do!
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Thanks a bunch for everything. Merry Christmas and Happy New Year to everyone at WordPress!
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Happy holidays and the best of the season wishes to all wordpress.com staff. Thanks for being on the job and working hard to serve your users year round.
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Merry Christmas!
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Merry Christmas & Happy New Year WordPress & everyone! 😀 ~Pinkgirl3919
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Merry Christmas, Happy Holidays, Happy New Year to everyone at WordPress.Com. And, a great big THANK YOU!
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Have a nice Holiday for WP team staff. Many thanks for good explanation and great help in WP.
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happy holiday, and happy new year……
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Merry Christmas WordPress.Com. Thanks for your speedy technical support. Your efforts and innovation are much appreciated.
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Merry Christmas!
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Merry Xmas for all of you at WordPress : you are my favorite ! I just LOVE WordPress and I am so happy to work with you, guys ! Thanks again !
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Blessings to all at WordPress, all WordPress blogs and all WordPress readers
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Tanks I am love the new WordPress layout, Insya Allah
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thanks a lot for the updates. happy holidays and new year, everyone!
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Peace and blessings for everybody & Happy New Year!
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kind a new around here…
and still learning
this help page, can you give me detail of its use (common speaking)
thanks
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@ekiepurnomo, hi and welcome to WordPress.com! The help pages are available at https://wordpress.com/support/. You can read the pages there to learn about WordPress.com features. You may want to check out the Getting Started section. If you need any help that is specific to your account, please contact us using the support contact form.
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Merry Christmas and Happy New Year !
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Merry Christmas and Happy New Year
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What is the meaning of Merry in merry christmas?
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Interesting question! According to the dictionary, merry means “full of or showing high-spirited merriment”, so in context it probably means “wishing you a high-spirited Christmas”.
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are the video tutorials still available?
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Yes, they are. You can see them here: http://faq.wordpress.com/?s=screencast and they will be added to the new support site as time goes on.
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Merry Christmas, and thanks for the update!
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Happy Holidays to the team!
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thanks for the info, happy new year!
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Good Job! I love the new wordpress features, every since the new dashboard has been launched its Better and better! I love WP! Braybon9~
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i love the sno on this theme. 🙂
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um how do i change my avatar? HELP !!
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Simply go to My Account > Edit Profile. 🙂
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Happy New Year!
~Friezypop~
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On New Years Eve and on New Years Day, I made posts that never showed in the any of the cat. that they were assigned.
1) Happy New Years 2009
2) 19 Days Until The Real New Years For America
Tristan
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kewl, so in NY it’s Jan 1st, so it’s closed now, But what about other days? Or was that list an example?
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The list explains our holiday hours. It is safe to assume that if we aren’t listed as “closed,” then we are open. 🙂
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I really do picture you all year-round as little elves in a workshop, but laying outstretched on a couch, stuffed with turkey, belching and sluggin’ a few beers watching the game works for me, too…you all deserve a break! Happy New Year!
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But how do we submit a question?
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If you’re having any trouble with your blog or account, please contact Support.
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Coming in a bit late! Hope everyone enjoyed their holidays.
It would be fantastic to see tighter integration between the Dashboard and the new Support area, along the lines of “learn more about this feature” or somesuch, perhaps as a part of the expanding Help button if clutter is a concern.
Thanks again for all that you do for us.
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thanks super
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It’s great, many thank’s for anything from wordpress..
Happy new year..
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Thanks for taking care of us.
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sweet… so that means we get better surrport??? if so keep doing what you do wordpress or should i say WP!!
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Thanks for providing this wonderful platform to us for blogging… Wish you and your team a great year ahead.
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