The short version of this story is that the contact form on WordPress.com has been upgraded. But that leaves out so many of the juicy details
A couple of months ago we took a step back to look at what sort of things the contact form needed and what it could be. While this is still technically a contact form, it is now so much more.
First up, the new interface. Typing in the shortcode still works fine, but we wanted to provide a graphical way for people to manage the form. To do this you click on the ‘Add a custom form’ button:
That will bring up our new custom form builder:
The form builder gives you a simple, but powerful, set of controls on how your form will look and behave. Common changes you can do that we think you’ll find handy:
- Add and remove fields
- Re-order the field list (drag and drop)
- Select from several types of fields (text, drop down, checkbox, radio button, textarea, etc.)
- Mark fields as required
- Enter a specific email address you want the form results sent to
- Custom subject line for the form results email
Clicking on the ‘Add this form to my post’ button will insert the shortcode for the form into your post. If you forgot something you can either edit the shortcode by hand, or simply click the ‘Add custom form’ button again and the form builder will re-load the form details and allow you to change them.
Now if we had stopped there, this would still be a great upgrade, but we decided to turn the volume up to 11.
In addition to emailing out the form results, they are now also stored in the WordPress database. You’ll notice a new menu item called ‘Feedbacks’, just below ‘Comments’:
The feedback management is patterned after the style of comment management. Form submissions that Akismet marks as spam are under the ‘Spam’ section. If for some reason Akismet made a mistake you can click the ‘Not Spam’ action and the details will be sent back to Akismet so that it can learn from the mistake. And because you indicated that it wasn’t spam after all, the form results are emailed out again. You can delete, restore, and permanently delete each entry as well.
- Dec 21, 2010 @ 6:11 pm
Dec 21st at 6:28 pm
Awesome. I just love the power of Open Source combined with WordPress. It really shines out.
I hope, that we can add custom texts like your WordPress Support Information displays. I came I saw and what should actually happened.
Dec 21st at 6:28 pm
Most helpful! Many sites make forms either costly or difficult to create.
This feature will most certainly prove to be a terrific addition to the
vast plethora of features already at our fingertips.
Also, as I use forms all the time for other purposes, this will most certainly
be a great asset to me personally,
Another great job WordPress!
Dec 21st at 6:29 pm
Does the form support multiple choice questions?
Or simply a field for text?
Dec 21st at 6:47 pm
Really a brilliant addition. Thanks for making things easier. Cheers.
Dec 21st at 6:52 pm
That’s too cool. So many WP Christmas presents I don’t know where to start!
Dec 21st at 7:08 pm
Brilliant christmas present!
Dec 21st at 7:32 pm
And the hits just keep coming! Way to end the year. Thanks.
Dec 21st at 7:41 pm
Thanks for the “juicy details!”
Awesome upgrade — can’t wait to try it out.
Dec 21st at 7:44 pm
It works great if I try to add a new contact form on a brand-new page but I’m having trouble editing an existing default contact form. I sent a message to support, but I’m wondering if anyone else has that problem too.
Dec 21st at 7:45 pm
Great feature. Thanks.
Dec 21st at 8:00 pm
Zowie! Just re-routed a not-spam yesterday. Does that count? Katharine
Dec 21st at 8:01 pm
I tried to add it to an existing post . The shortcode appeared but the rest of the post in the editor and preview had evaporated so I aborted . I’m probably misunderstanding how to do it but will the post disappear if I click update ?
Dec 21st at 8:03 pm
Possible bug: I sent a test email, and it never came. It turned out that my own email was determined to be “Spam” and was never sent. I noticed it when I checked the “Feedback Page”. I was logged into my account, and used the same email that all my WordPress email goes to. X
Dec 21st at 8:18 pm
Yahoo!! I’m ready for this–gonna add it to a post right away! And pages too! Yay!! Thank you WordPress for the great holiday present!
Dec 21st at 8:21 pm
I’m having trouble with mine. I’ve tried adding a contact form to a page, but I don’t see any shortcode. Does it go into the page immediately or do I have to wait until after I publish to see it?
Dec 21st at 8:38 pm
This is great! But I have both WordPress.com and .org sites. Is this available for WordPress.org??
Dec 21st at 8:41 pm
It looks like a great feature, but it is not quite working for me in Chrome (version 8).
Anyone else having difficulties in Chrome?
Dec 21st at 8:48 pm
What a wonderful improvement to a much-used feature! Thank you!
Dec 21st at 9:08 pm
I’d been hoping for an improved contact form with just these sort of changes. This is like an early Christmas present. I’ve been able to remove my own email address from public visibility (and therefore lowered the potential to be spammed on an email address I prefer to keep clear of distractions), while retaining the ability for interested readers to contact me directly and in confidence about specific matters. This is a change I’ve wanted to be able to make since starting my blog.
I’ve just added the improved contact form to one of Pages on my site.
Well done WordPress!
Dec 21st at 9:16 pm
Joseph, Thank you for the info. X
Dec 21st at 9:20 pm
Re: Frank’s comment about the Contact Form “evaporating” anything already in pages. This happened to me in all my blogs. I ended up having to copy and paste to save my original content. X
Dec 21st at 9:21 pm
PS. I just noticed that it auto-fills the name & email details on the form for any registered WordPress user browsing to the site. Cute touch.
Dec 21st at 10:01 pm
Okay, I just added it to a post and it seems to work well. I don’t think I will be using it often, but it is a nice addition to our toolbox. Thanks, Jack
Dec 21st at 10:38 pm
Great !!! Thanks a lot for your information Joseph. I’ll try it in future.
Dec 21st at 10:39 pm
that is sooo sooo cool! thank you!
Dec 21st at 10:40 pm
I am using Fjords04 @ http://sannekurz.com.
I love the contacts form – easy and intuitive to use as usually. thanks!
My PROBLEM however:
in my theme the e-mail and website boxes are not adjusting their width automatically to my column width – any idea how to fix this?
Message box is fine.
Dec 21st at 10:47 pm
Very cool! I’ll have to add it to my list of new WP things to explore!
Dec 21st at 11:02 pm
Awesome! What a great new tool! Thanks for the early Christmas present, WP…now I want a form, even though I don’t really need one… must…resist…too shiny…
Dec 21st at 11:14 pm
Very nice note that you are always improve our interface and tools… I have some suggestions and claims… Sorry my English…
1 – From Painel I’m not able to see all text of a comment in order to answer. A bottom to expand all text will be very practical.
2 – Another day I try insert an image (from a URL that was tested from my browser) on a comment (an answer) on panel, it not worked, without any error message.
3 – I strongly suggest that you developed form tools to readers vote from a post… Something that I can setup to make a kind of pool in a specific post, something that readers can vote clinking on a button (yes/no), for instance, without need make any comment. The results must appear automatically… I know that it must send a cookie to reader to prevent more than one vote for each one… but it will be a great possibility to explore.
Dec 22nd at 12:14 am
Does this work on WordPress.ca? I cannot find the button
Dec 22nd at 12:49 am
Awesome upgrade — can’t wait to try it out.
Dec 22nd at 1:59 am
Thanks so much for this long waited improvement to the contact form. I appreciate it and I’m sure many other members will too.
Dec 22nd at 2:51 am
I tried to add the form to my page. My name, email address, and website address are shown up in the form as default… is there any ways to hide those??
Dec 22nd at 3:47 am
This is just what I needed for my posts. However, when I tried incorporating it into my existing post the article was erased and what remained was just the new contact form! Is this possible only in new posts henceforth? Thanks for your help.
Dec 22nd at 4:26 am
Special thanks for that plugin. We’re so confused with lots of different third-party contact form plugins out there. Just like the stats one, I was looking for contact form plugin by you guys.
Dec 22nd at 8:17 am
Great idea! I’ll have to consider adding this to my blog.
Dec 22nd at 9:07 am
Yet another great tool. Thank you!
Dec 22nd at 11:11 am
Wow, there you go again, giving me something I never asked for, but somehow really needed!
Dec 22nd at 11:32 am
Thanks wordpress for the great post. An awesome contact form like this has always been the requirement. Now we got it and we’ll adopt it. We believe wordpress is not just a wordpress but it’s a king wordpress.
Dec 22nd at 12:08 pm
Dec 22nd at 12:31 pm
This is GREAT! I now have a feedback form on my blog!!
Dec 22nd at 3:47 pm
Simple to use, clean interface and just fantastic! Keep up the great work WordPress!
Dec 22nd at 4:03 pm
Great new tool
At first, the just-written article disappeared, like some other bloggers above have experienced as well, after adding the contact form.
For sure, there must be a better solution than mine, but for the moment, it works: add the contact form first, then put a dividing line above, and on top of it, the article itself. Wonder why, but both will stay and work.
Dec 22nd at 4:28 pm
Thanks for this. Can’t wait to use it. But it seems that since you released this the standard ‘leave a comment’ form at the end of my posts has gone funny. The fields don’t appear aligned in Firefox 3.6.13. I’m using the ‘contempt’ theme. I wonder if this is related? The form appears fine in Opera.
Dec 22nd at 5:11 pm
This is great!
Dec 22nd at 9:39 pm
Wouldn’t it make more sense for this “feedback” form to be a widget? I don’t see a widget with this functionality.
Dec 22nd at 11:04 pm
I also lost my post from yesterday when I tried to add the contact form. I have sent support a note too.
Dec 23rd at 2:56 pm
wordpress is so great! so glad that i came. the amount of improvements this year….keep up the good work you guys!
Dec 23rd at 3:42 pm
Just what I needed to add to my blog. Easily explained and works fine. Thanks.
Dec 23rd at 3:48 pm
Thanks for adding this feature!! I have now got a feedback tab on my blog so readers can give me feedback easily. Being able to choose which fields are required, I can let someone leave feedback while keeping their privacy, or they can add their email address and website. Plus I can choose how they give feedback – whether with drop-down boxes, text fields and more.
Thanks WordPress for being the best blogging experience out there!
Dec 23rd at 4:55 pm
Dec 23rd at 10:22 pm
I have about 30 fields I’d like to use. I discovered that there’s a limit on the number of fields that can be created. Is it possible to increase the field amount limitation?
Dec 24th at 6:00 am
Very cool! But guess what… I tried it out using my own account and my message was sent to spam! Either way I’m very excited to use it. Thanks for it!
Dec 25th at 1:24 am
However, it would make it a whole lot nicer if we could export the feedbacks into a common spreadsheet format for analysis purposes.
Is this possible?
Dec 25th at 4:04 am
Just wanted to say what a great job you guys do.
Merry Christmas to all from myself and my 3 hooligans.
Dec 25th at 10:30 pm
Well done WP team
Dec 26th at 5:27 pm
Can you use the contact form in a text widget?
If yes, is there additional settings to make it fit a particular width of widget, dependin on template?
Dec 26th at 6:32 pm
I know this is pedantic and nitpicky, but “feedback” is both singular and plural. “Feedbacks” makes me cringe.
Dec 27th at 11:29 am
So much for me to learn, so much for me to try. 2011, the year of the blog.
Dec 27th at 12:20 pm
Awesome! Thank you!
Dec 27th at 5:28 pm
Great! I just used the form builder to put a contact form in my blog!
Dec 27th at 7:44 pm
Hi. I have just started, and found this new contact form. well done. cheers. and to everybody all the best of success with blogging in the new year.
Dec 28th at 2:06 am
Customization is a good thing.
Dec 29th at 2:15 pm
This is so helpful and a great new feature, thanks a lot!
Dec 30th at 1:13 am
i have learned a lot here , thanks so much!
Dec 30th at 4:36 am
great news! much better way to provide feedback..thanks!
Jan 1st at 7:54 am
This is what I need. Thanks a lot!
Jan 2nd at 3:21 am
Fan-freakin’-tabulous! I was hoping for an easier way for my clients to contact me with the information that I NEED before I speak to them. You rock!
Jan 2nd at 11:37 am
Jan 2nd at 2:33 pm
What a terrific way to connect with my readers! Thanks!
Jan 2nd at 3:47 pm
That is so many different kids of awesome, I can’t take it. Deploying it on all my blogs! Fantastic!