The WordPress.com Blog

The WordPress.com Blog

¿Habla Español? Love Helping Others? Apply to Work with Us!

The Happiness Hiring team will visit Spain and Argentina in May and June to encourage Spanish-speaking WordPress enthusiasts to apply to work at Automattic.

Karen Arnold, Deborah Beckett, Erica Varlese, and Pam Kocke work on the Happiness Hiring team at Automattic. They hire new Happiness Engineers who support users on WordPress.com and Automattic products. In May and June, they’ll visit WordPress and WooCommerce events in Argentina, Spain, and Austria to meet local WordPress enthusiasts and encourage people to apply to work with us. Don’t be shy! Thinking about applying? We think you should.

Karen,  Deborah, Erica, and Pam will be in Argentina, Spain, and Austria in May and June to encourage Spanish-speaking people to apply to work with us at Automattic.

Karen, Deborah, Erica, and Pam will be in Argentina, Spain, and Austria in May and June to encourage Spanish-speaking people to apply to work with us at Automattic.

Where will you be and when?

We’ll be doing several events in Argentina, Spain, and Austria in May and June 2016. We’re particularly excited about visiting local WordPress communities and meetup groups and speaking at WordCamp Europe at the end of June.

If you’re in Argentina or Spain, come find us to chat at one of the events below:

Argentina (Buenos Aires, La Plata, Córdoba)
Monday, May 9th at 6:30pm

Tuesday, May 10th at 6pm

Wednesday, May 11th at 7pm

Thursday, May 12th at 6:30pm

Europe (Barcelona, Madrid, and Vienna)
Friday, June 17th

Saturday, June 18th at 11:30am

Tuesday, June 21st at 6:30pm

Friday June 24th to Sunday, June 26th

What’s the purpose of the trip?

Part of our mission to democratize publishing means making our tools and services accessible to people all over the world. While the entire Automattic family works remotely — which means we’re located all over the world — we still primarily provide support via English.

We want to help users in their first language. While there are many wonderful tools online to help with translation, nothing beats the feeling of opening a chat box for help and being greeted with someone who can help you in the language you speak every day. We’ve been able to provide localized support for our Brazilian Portuguese-speaking users, and we’d like to expand that to our Spanish-speaking users as well.

To localize support, we need Happiness Engineers that speak Spanish. Our goal with this trip is to meet and connect with the amazing, Spanish-speaking WordPress communities across the globe and, hopefully, entice a few folks to join the Automattic family.

What are you looking for in applicants?

Happiness Engineers are passionate about good support. It helps to have a working knowledge of WordPress, WooCommerce, Jetpack, and the family of Automattic products, but you can also increase your skills on the job.

We spend our days helping Automattic/WordPress.com customers who have a wide range of experience. In a single day, you can chat with someone who’s just starting their first blog to someone who’s been developing websites for a decade. Regardless of who you’re talking with, a successful Happiness Engineer is patient, has a good sense of humor, and is ready to take technical language and make it easy to understand.

We love to see applicants who already spend their time in the WordPress community or online support forums. While technical knowledge is important for success in this role, it’s the added touch of seeking out a way to provide cheerful, honest, personalized support that makes all the difference.

What’s the best way for applicants to get in touch with you?

For questions, feel free to comment on this post and we’d be glad to reply. Otherwise, you can apply for the position via the Work With Us page, following the steps listed at the bottom of the job description. See you soon!


Missing out on the latest WordPress.com developments? Enter your email below to receive future announcements direct to your inbox. An email confirmation will be sent before you will start receiving notifications - please check your spam folder if you don't receive this.

Join 31,787,763 other followers

42 Comments

Comments are closed.

  1. Ciudadela Poética

    When WordPress’s people come to Colombia?

    Liked by 4 people

    • Krista

      We don’t have any plans to visit Colombia in the near future, though you’re welcome to apply. Check out our Work With Us page for more information on how we work and the qualities we look for in the people who work at Automattic.

      Liked by 2 people

  2. Darshan Gajara

    What about enthusiasts from India? Willing to relocate.

    Liked by 3 people

  3. Elkee

    Which one of these options should I click on to apply for the spanish speaker support position?

    Theme Team in New York

    Automattic Grand Meetup Santa Cruz

    Positions

    Performance Marketing
    Marketing Designer
    Events Wrangler
    Code Wrangler
    Enterprise Growth Engineer
    Technical Account Engineer
    Happiness Engineer
    Happiness Engineer (ES)
    JavaScript Engineer
    Mobile Developer
    Theme Wrangler
    User Interface Designer
    Woo Happiness Engineer

    Liked by 5 people

  4. Jack Moreno

    Excelente iniciativa.

    Liked by 3 people

  5. ramblingsofaperforatedmind

    Hablo español! The Happiness Engineer position sounds interesting.

    Liked by 3 people

  6. Kris

    I cannot imagine a more thrilling way to use talents. If one person can make one more person feel better, well….huzzah! If I had the technical know how, I’d apply in a hummingbird heartbeat. This idea is most awesome!

    Liked by 2 people

    • Krista

      If one person can make one more person feel better, well….huzzah!

      Yes, we wholeheartedly agree.

      One of the principles of how we work is, “I will never stop learning.” If you have the will and desire to learn, you can be successful. Check out our Work With Us page — and particularly the section on “getting to know us.” There, several Automatticians share their experience of applying and coming on board. Many shared your trepidation!

      Liked by 1 person

  7. Daniel Castellanos Reyes

    I am from Colombia, and I am an artist with a wide range of skills… I would like to apply for events or theme wrangler… Should I just click and send my CV? What should I have in mind before applying to each one of those jobs?

    Liked by 2 people

  8. ★ (@nyxstr)

    Question! I want to apply for the job and I will go to a meeting! But should I apply now or should I wait until after the meeting?

    Liked by 2 people

  9. hippychic

    What a heartwarming story. I am a new blogger and I didn’t even realize this was an option!!!! Awesome sauce.

    Liked by 3 people

  10. equinoxio21

    Nice programme. You might want to consider Mexico…🙂

    Liked by 1 person

  11. Raúl Martínez

    I would love to be a Happiness Engineer.

    Me encantaría ser un Ingeniero de felicidad🙂

    Liked by 3 people

  12. Noticias Mi Ciudad

    Hello. Thank you for this information. Could you please provide me an email to send the cv, I´m really interested in this job. I have a fluent Spanish. Have a peaceful day, Ester

    Liked by 3 people

  13. thesmilingpilgrim

    What a cool idea! Anything that helps people share interests and find community I think is wonderful. The lucky people that get a shot in these slots are really getting a great position!

    Liked by 2 people

  14. jobcenteraktivistin

    Will there also be spanish blogposts on Discover then? It’s discouraging that there are only english ones.

    Liked by 3 people

  15. myplague

    Come to Mendoza, Argentina!

    Liked by 1 person

  16. NEELAM

    Please do visit Malaysia.

    Liked by 2 people

  17. Cande Fillols

    I’m only 16 years old, but I want to work with you despite that, can I?

    Liked by 2 people

    • Krista

      Hi Cande, we’re not able to hire someone as young as 16 for full time work at Automattic. Most countries require that you’re 18 years of age due to work limitations for those under that age. If you love WordPress and want to help out, I’d recommend spending some time in the forums learning and helping other users.

      Like

    • Krista

      You might also want to keep an eye on the Work With Us page. Periodically, we seek applications for internships with our VIP team. The internships are paid, last for a few months, and might be a better fit for someone still in school.

      Like

  18. LadyClassique

    What about other countries?

    Liked by 2 people

    • Krista

      Location is no barrier to working for Automattic. We work remotely, meaning that Automatticians work from home — or wherever in the world they wish to work from. All your need is a strong work ethic, enthusiasm and an internet connection. Here’s where you can learn more about the positions we have open.

      Like

  19. DianaX

    Hi there, is there a deadline for the Spanish Speaking Happiness Engineers candidates to present their CVs? And another question, do you have any meet ups organized in the UK.

    Thanks!

    Liked by 2 people

    • Krista

      Hi Diana,

      There isn’t a hard deadline, to send in your application, per se. If you’d like to connect with WordPress enthusiasts in the UK, keep an eye on WordCamp Central — they have a running list of upcoming WordCamps worldwide. Additionally, you can search for WordPress meetups near you, using Meetup.com. Here’s a search for meetup groups within 5 miles of London, England. (You can set the search to the location nearest you.)

      Like

      • DianaX

        I will apply for the Spanish Speaker post and will keep an eye for the meetups near London. Thanks for your reply!

        Liked by 3 people

%d bloggers like this: